Help - Frequently Asked Questions

As a wine tourism specialist for more than 10 years, we create wine getaways focused on encounters, convivial moments and the discovery of terroirs. More than just a weekend away, we offer a fully organised immersion in the heart of the French and Catalan vineyards: charming accommodation, tastings, estate visits and carefully selected experiences that let you discover wine in a different way, alongside the people who make it.

We work with passionate winegrowers, hosts and artisans who are committed to local, responsible tourism. Each partner is selected for the quality of their welcome, their savoir-faire and their desire to share their knowledge and day-to-day work.

Vinotrip is first and foremost a team of wine tourism enthusiasts who carefully design, select and organise each stay. Our travel designers seek out the finest experiences throughout France, while our dedicated team supports you before, during and after your booking, so you can enjoy your getaway with complete peace of mind. Because a successful trip begins well before departure, we are committed to offering personalised service and smooth, stress-free organisation.

Our stays can be offered as gift boxes: simply click the “Offer” button. You will then receive your gift box by email, ready to give to the recipient. You can also choose postal delivery to the address of your choice, with delivery within 4 to 6 business days. Finally, if you would prefer to let the recipient freely choose their stay, you can purchase a gift voucher from the “Our gift boxes” section of our website.

The gift box is valid for 18 months from the date of purchase. The stay must be booked and taken before the end of this validity period.

Two formats are available:

• the e-gift box, sent free of charge and immediately by email;
• the physical gift box, sent to the address of your choice within 4 to 6 business days, for an additional €5. The e-gift box is also sent to you immediately by email.

Yes. When placing your order, you can add a personal message for the recipient in the “Personalise your gift” section. Your message will be included in the gift box for an even more personal touch.

No. No price appears on the gift box given to the recipient. It presents the stay programme and explains how to book it.

No. The gift box is not nominative. It includes a unique gift reference, which the recipient will be asked to provide when organising their stay.

Yes, gift boxes can be exchanged. On request by email, we will send the recipient a credit code corresponding to the value of their gift. They can then use it on the Vinotrip website to book the stay of their choice.

Yes, Vinotrip takes care of the full organisation and booking of your recipient’s stay, except for any services not listed in the stay programme.

Yes. Depending on the stay and the services available, certain options can be added after purchase. Simply contact our team so we can review your request.

Go to the “Redeem my stay” section and have the reference shown on your gift box ready. You will be able to send us your contact details and several preferred stay dates. Our team will then check availability with our partners. Once all services have been confirmed, you will receive your booking confirmation by email.

Choose the stay you like directly on our website and submit your booking request. When placing your order, enter the code shown on your gift voucher in the dedicated field. The amount will automatically be deducted from your booking.

We recommend sending us your preferred dates as early as possible, especially for weekends, holiday periods and the most popular destinations. The more dates you suggest, the more options we will have to organise your stay with our partners.

Yes. If you would like to enjoy your stay with more people than were initially included in your gift, you can request this when making your booking. Simply indicate the number of additional guests in the “Comments” field of the booking form. Our team will get back to you to confirm what is possible and, where applicable, the additional cost to be paid.

If you cannot take your stay before the end of its validity period, please contact us before its expiry date. We can convert your gift box into credit of the same value, valid for a further 6 months on stays offered by Vinotrip.

Yes, each Vinotrip experience has its own atmosphere. Our stays are organised by theme, so everyone can find the getaway that suits them: well-being weekends among the vines, gourmet experiences, unusual stays, romantic escapes, cultural discoveries, organic wine getaways, wine tasting days and golf breaks.

Yes. In addition to the package stays available on our website, we can create tailor-made wine getaways adapted to your wishes, budget and specific requirements. Simply click the “Create my tailor-made stay” button on the stay you have selected.

You can book your stay directly on our website, either as a gift box or by choosing your stay dates. Our team is also available by phone on +33 (0)1 85 46 00 09 or by email at contact@vinotrip.com to advise you and help you choose your experience. To give us the best chance of securing availability with our partners, we recommend contacting us as early as possible before your departure.

A stay involves several partners: accommodation, wine estate, restaurant, activity… After receiving your request, our team therefore checks the availability of all services before definitively confirming your stay.

Our stays are designed for a minimum of two participants and therefore cannot be booked for one person travelling alone.

Yes. Many stays can be organised for several participants, subject to availability with our partners. For a group or a specific request, feel free to contact our team directly.

Our stays are generally available both during the week and at weekends. If this is not the case, it will be stated in the stay description.

Yes. That is precisely the benefit of travelling with Vinotrip! Once your stay has been confirmed, we book the different partners included in your programme: accommodation, visits, tastings, restaurants and included activities. All you have to do is enjoy your getaway.

No. All services listed as included in your programme are booked by Vinotrip. Any additional services or personal expenses remain at your own cost.

You will receive your travel itinerary by email a few days before departure. It will include all the useful information you need: addresses, appointment times, partner contact details and practical instructions for each step of your stay. If a voucher needs to be shown to one of our partners, it will also be attached to your itinerary.

No additional document is required. Your travel itinerary acts as proof of booking with our partners. Just make sure you have it with you, either printed or on your phone, during your stay.

Pets are not allowed. Each experience is built around several partners, such as accommodation providers, restaurants and wine estates, and not all of them accept pets. To ensure smooth organisation and a consistent level of service throughout the stay, this rule applies to all our stays.

Transport is not included in our stays, allowing you greater freedom between the different visits. You will therefore need your own vehicle on site to reach the various meeting points.

For most of our stays, a vehicle is needed to reach the different stages of the programme. This freedom also allows you to enjoy your stay at your own pace and explore the region between appointments.

We select the different stages of our stays in order to limit travel time as much as possible. On average, allow around 15 minutes between the different stages, although this may vary depending on the stay selected.

No. You travel independently between the different stages of your programme. At each appointment, you will be welcomed by the relevant partner: a winegrower, wine guide, restaurant owner or another professional, depending on the experience planned.

Your stay is organised on your own dates and you travel independently. However, some visits or tastings with our partners may be shared with other visitors present at the same time.

It depends on the stay selected. All included services are clearly listed in the detailed programme for each stay.

Drinks are generally not included with lunches and dinners, unless this is expressly stated in the stay description.

The services listed as included in your stay have already been paid for. Only your personal expenses, services not included and any optional extras you may wish to add remain at your own cost.

Depending on the services and our partners’ availability, certain adjustments may be possible. Contact our team and tell us about your project: we will let you know what can be changed or added.

Yes. In addition to the stays available on our website, Vinotrip can design tailor-made wine getaways based on your wishes, your budget and the experiences you would like to enjoy. To make a request, simply click the following link: Tailor-made stay

Good news: there is more than one! Each season offers a different experience. Spring marks the awakening of the vines, summer is ideal for enjoying the landscapes and long days, autumn lets you discover the excitement of the harvest, and winter offers a more intimate atmosphere. The best time therefore depends mainly on the region you choose and the experience you are looking for.

You can pay for your booking directly on our website by card, via secure payment. We accept CB, Visa and American Express cards.

Yes, you can pay for your stay using French holiday vouchers, either in paper or electronic format. To use this payment method, please contact our team directly.

Some transactions may be interrupted during the bank verification stage, particularly when authenticating your payment. Contact our team: we can reactivate your payment, which will then be available again from your customer account.

Your invoice is available directly from your Vinotrip customer account.

Conditions depend on the type of booking and the time remaining before departure.

• For a stay booked with a gift box or gift voucher:

Dates can be changed more than 21 days before departure, subject to a postponement fee of €20 per traveller. The new date must be chosen before the gift expires. From 20 days before departure, no changes or cancellations can be accepted.

• For a stay booked directly with confirmed dates:

• more than 61 days before departure: cancellation fee of 30%;
• from 60 to 21 days before departure: cancellation fee of 50%;
• from 20 days before departure: cancellation fee of 100%.

We offer cancellation insurance for 5% of the total amount of your stay. For more information, please follow this link: Cancellation insurance

In all cases, the gift box is sent by email. If you have selected postal delivery, it will be delivered within 4 to 6 business days to the postal address of your choice. Orders are processed Monday to Friday within a maximum of 48 hours, excluding delivery time.

The gift box is an A5 card booklet of 3 to 4 pages, presented in a printed cardboard envelope in Vinotrip’s colours. This gift envelope contains the detailed stay programme and the steps to follow to book the stay on the desired dates.

Our team is here to help! Browse our other questions, send us a message via the contact form or call us directly on +33 (0)1 85 46 00 09.