General Terms and Conditions of Sale

I. Reproduction of articles R.211-3 to R.211-11 of the French Tourism Code, in accordance with article R.211-12 of the same code

Article R.211-3:
Subject to the exclusions provided for in paragraphs three and four of Article L. 211-7, any offer or sale of travel or holiday services must result in the delivery of documents appropriate to the services offered, which comply with the rules defined in this section.
In the case of the sale of airline tickets or tickets for regular line transport not accompanied by related transport services, the seller shall deliver to the buyer one or more transport tickets for the entire journey, issued by or on behalf of the carrier.
In the case of on-demand transport, the name and address of the carrier on whose behalf the tickets are issued must be stated.
Separate billing of the various elements of the same package shall not exempt the seller from the obligations imposed by the regulatory provisions of this section.

Article R.211-3-1:
The exchange of pre-contractual information or the provision of contractual terms must be made in writing. This may be done electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The seller's name or company name and address must be provided, as well as the details of their registration in the register provided for in Article L. 141-3(a). Where applicable, the name, address and registration details of the federation or union referred to in the second paragraph of Article R. 211-2 must also be provided.

Article R.211-4:
Before concluding the contract, the seller must provide the consumer with the following information on the prices, dates and other elements of the services provided in connection with the trip or holiday:

The destination; The means, characteristics and categories of transport used;
The type of accommodation, its location, level of comfort, main features, approval and tourist classification in accordance with the regulations or practices of the host country;
The catering services offered;
A description of the itinerary, if applicable;
The administrative and health formalities that nationals or citizens of another EU Member State or a State party to the Agreement on the European Economic Area must complete, particularly when crossing borders, and the time limits for completing them.
Visits, excursions and other services included in the package or available at an additional cost.
The minimum or maximum group size required for the trip or holiday to take place, and if the trip or holiday is subject to a minimum number of participants, the deadline for informing consumers of cancellation. This date must be at least twenty-one days before departure.
The amount or percentage of the price payable as a deposit upon conclusion of the contract, and the payment schedule for the balance.
The terms of price revision as provided for in the contract pursuant to Article R. 211-8.
Contractual cancellation conditions;
The cancellation conditions provided for in Articles R. 211-9, R. 211-10 and R. 211-11.
Information concerning optional insurance covering certain cases of cancellation or an assistance contract covering particular risks, including repatriation costs in the event of an accident or illness.
If the contract includes air transport services, information must be provided for each flight leg as required by Articles R. 211-15 to R. 211-18.

Article R.211-5:
The preliminary information provided to the consumer shall be binding on the seller, unless the seller has expressly reserved the right to modify certain elements. If so, the seller must clearly indicate the extent to which such modifications may occur and which elements they may affect. In any case, any modifications to the preliminary information must be communicated to the consumer before the contract is concluded.

Article R.211-6:
The contract between the seller and buyer must be written, in duplicate (one copy for the buyer) and signed by both parties. Where the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code shall apply. The contract must include the following clauses:

The name and address of the seller, guarantor and insurer, as well as the name and address of the organiser.
The destination(s) of the trip, and in the case of a split stay, the different periods and dates;
The means, characteristics and categories of transport used, and the dates and places of departure and return;
The type of accommodation, its location, level of comfort, main features, and tourist classification in accordance with the host country's regulations or practices;
The catering services offered;
Where it is a tour, the itinerary;
Visits, excursions or other services included in the total price of the trip or holiday.
The total price of the services billed, as well as any possible revisions to this billing pursuant to the provisions of Article R. 211-8.
If applicable, an indication of any fees or taxes relating to certain services, such as landing, embarkation or disembarkation taxes in ports and airports, and tourist taxes, where these are not included in the price of the service(s) provided ;
The schedule and terms of payment of the price: the final payment made by the buyer must be no less than 30% of the price of the trip or holiday, and must be made upon delivery of the documents enabling the trip or holiday to take place.
Any special conditions requested by the buyer and accepted by the seller.
Arrangements for the buyer to submit a complaint to the seller regarding non-performance or improper performance of the contract. This must be sent as soon as possible by a means that enables the seller to acknowledge receipt, and, where appropriate, reported in writing to the trip organiser and the relevant service provider.
The deadline for informing the buyer of cancellation of the trip or holiday by the seller, where the trip or holiday is subject to a minimum number of participants in accordance with the provisions of Article R. 211-4(7).
Contractual cancellation conditions.
The cancellation conditions provided for in Articles R. 211-9, R. 211-10 and R. 211-11.
Details of the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the seller’s professional liability.
Information about the insurance policy covering cancellation in certain cases taken out by the buyer (policy number and insurer’s name), as well as information about the assistance policy covering particular risks, including repatriation costs in the event of an accident or illness. In this case, the seller must provide the buyer with a document specifying the risks that are and are not covered.
The deadline for informing the seller of the buyer's assignment of the contract;
The undertaking to provide the buyer with the following information at least ten days before the scheduled departure date:
(a) the name, address and telephone number of the seller’s local representative, or failing that, the names, addresses and telephone numbers of local organisations that can assist the consumer in case of difficulty; or, failing that, an emergency number that enables immediate contact with the seller.
(b) For trips and stays abroad involving minors, a telephone number and an address enabling direct contact with the child or the person responsible for the stay on site;
A termination and refund clause without penalty for sums paid by the buyer in the event of non-compliance with the obligation to inform, as set out in Article R. 211-4(13).
The undertaking to provide the buyer with the departure and arrival times in due time before the start of the trip or holiday.

Article R.211-7:
The buyer may transfer their contract to a transferee who meets the same conditions as them for undertaking the trip or holiday, provided that the contract has not yet taken effect. Unless more favourable terms are stipulated for the assignor, they are required to inform the seller of their decision by any means that enables acknowledgement of receipt to be obtained, at the latest seven days before the trip is due to start. For a cruise, this period is extended to fifteen days. This assignment shall in no case be subject to prior authorisation by the seller.

Article R.211-8:
Where the contract expressly provides for the possibility of price revision within the limits set out in Article L. 211-12, it must specify the precise methods of calculating price variations, both upwards and downwards. This must include the amount of transport costs and related taxes, the currencies that may affect the price of the trip or holiday, the proportion of the price to which the variation applies and the exchange rate(s) used to calculate the price stated in the contract.

Article R.211-9:
Where, before the buyer’s departure, the seller is forced to make a change to one of the essential elements of the contract (such as a significant price increase) and fails to comply with the information obligation mentioned in Article R. 211-4(13), the buyer may, without prejudice to claims for compensation for any damages suffered and after being informed by the seller by any means enabling acknowledgement of receipt,

Either cancel the contract and obtain an immediate refund of sums paid without penalty;
Or, you can accept the modification or substitute trip offered by the seller. In this case, an addendum to the contract, detailing the changes made, must be signed by both parties. Any price reduction will be deducted from the remaining balance due from the buyer. If the buyer has already paid more than the price of the modified service, the excess amount must be refunded before the departure date.

Article R.211-10:
Where the seller cancels the trip or holiday before the buyer’s departure, as provided for in Article L. 211-14, the seller must inform the buyer by any means enabling acknowledgement of receipt. The buyer shall obtain an immediate refund without penalty of sums paid from the seller, without prejudice to claims for compensation for any damages suffered. In such a case, the buyer shall receive compensation at least equal to the penalty they would have incurred if they had cancelled at their own initiative on that date.
The provisions of this article shall not prevent the conclusion of an amicable agreement whereby the buyer accepts a substitute trip or holiday offered by the seller.

Article R.211-11:
If, after the buyer has departed, the seller is unable to provide a significant proportion of the services set out in the contract, representing a substantial portion of the price paid by the buyer, the seller must immediately take the following measures, without prejudice to any claims for compensation for damages incurred:

Either offer replacement services, bearing any additional costs, and if the services accepted by the buyer are of inferior quality, reimburse the buyer the difference in price upon their return;
Alternatively, if no replacement services can be offered or if the buyer refuses them for valid reasons, the seller must provide the buyer with transport tickets to ensure their return under conditions deemed equivalent to the place of departure or another place agreed by both parties, free of charge.

These provisions shall also apply in the event of non-compliance with the obligation set out in Article R.211-4.