Special Terms of Sale

1. Bookings – Packaged and Customised Stays

1.1. Booking our packaged and customised stays

Vinotrip exclusively offers packaged and customised stays through its websites. We offer stays with 'starting from' prices. These packages provide a framework that you can adjust according to your budget and preferences.
Regardless of whether you choose a packaged or customised stay, you must submit your request for a quote directly on our website, via email or by phone with one of our advisors. We will generally get back to you within 24 hours, initially by phone and then by email to send you the quote. The quote will include a detailed itinerary and the final price (including taxes and services). For packaged stays, we may need to adjust the components (accommodation, tastings, etc.) depending on service provider availability on the selected dates. Any such modifications will be indicated in the provided quote.
Quotes are valid for a limited time only. After this time, the components of the stay and the quoted prices cannot be maintained. If your quote expires, Vinotrip may issue a new quote for your trip if certain terms, particularly the price, need to be revised.
You can pay for your trip on our website by clicking on the payment link within the specified validity period.
Registration for a trip is considered final once Vinotrip has received your payment. Reservation requests are only considered final once we have received the customer’s financial commitment.

1.2. Pricing

The final price will be determined based on your selected options and travel dates. It will be communicated once we have received your quote.
Only the services explicitly mentioned in the travel description are included in the package. The following are not included in the package unless otherwise stated in the description: personal expenses (e.g. tips and telephone calls), optional excursions and any other services not expressly included in the travel description. The services offered are subject to the availability of partners. Where applicable, Vinotrip reserves the right to offer equivalent services.
The payment procedures are set out below.

1.3. Payment terms – invoices

For bookings made more than 35 days before departure, Vinotrip will collect a deposit equivalent to 30% of the total cost of the stay. For bookings made less than 35 days before departure, full payment is required immediately.
To pay for your stay, you will be directed to a secure payment platform. Payment can be made using a bank card, Visa, Carte Bleue or Mastercard. Registering for one of our trips by making a payment implies acceptance of our general and special conditions of sale.
In accordance with Article L.121-20-4 of the French Consumer Code, you will not benefit from a cooling-off period once travel services have been ordered through our website. Your booking is final. If you have any issues, our advisors will be happy to help.

2. Bookings – Gift Boxes and Gift Vouchers

2.1. Definition

'Gift Box' or 'Gift Voucher': Refers to the gift box concept developed and operated by Vinotrip. The gift box or gift voucher consists of the following elements:
- a presentation of the offer sent by email in PDF format;
- A roadbook summarising all the necessary information for a smooth stay, including contacts, itineraries and schedules. This is sent by email in PDF format once the departure date has been set.
'Partner' refers to the service provider delivering the service.
'Beneficiary' refers to the person using the gift box.
'Service' refers to the service provided by the partner to the beneficiary, chosen from the range of stays featured on Vinotrip’s website and subject to the partners' availability on the beneficiary's chosen dates.
'Client' refers to the person purchasing a gift box. Please note that the client may or may not also be the beneficiary of the service, depending on whether it is purchased for personal use or as a gift.
Gift boxes and gift vouchers are available online at https://www.vinotrip.com/en/11-wine-gift-box , as well as by clicking on the 'Offer this stay' button on each stay page on the website.

2.2. Ordering process

You can place orders for gift boxes or gift vouchers directly:
- online via our website
- or by phone: +33 (0)1 85 46 00 09.
The online ordering process includes the following steps:
- For gift boxes, select a stay via the 'Offer this stay' button. A summary will then be provided, including all the options you have chosen, the total price of the gift box, your contact details and your payment method. This will allow you to verify the details of your order before final confirmation.
- For gift vouchers, select an amount to be gifted that can be used for any stay available on the Vinotrip website. Following this selection, you will receive a summary of the voucher amount, your contact details and your payment method, which you can then verify and modify before final confirmation.
In both cases, the total amount must be paid in full at the time of ordering. Payment is made via a secure platform using a bank card (Visa, Carte Bleue or Mastercard). Registering for one of our trips and making payment implies acceptance of the general and special conditions of sale.

2.3. Terms of Use for Gift Boxes and Gift Vouchers

Gift boxes and gift vouchers are activated upon payment and are valid for 18 months from the payment date. The beneficiary's departure date must therefore fall within this 18-month period. They can be used for stays on any day of the week, including weekends, subject to partner availability.
Gift boxes and gift vouchers are neither exchangeable nor refundable. If not used, the beneficiary cannot claim a refund or compensation of any kind.
Requests to extend the validity period must be made before the Gift Box or Gift Voucher expires. If the request is made before the expiry date, the beneficiary will be granted a credit note equal to the purchase amount. This credit will be provided in the form of a promotional code, which is valid online for all our stays and valid for an additional six months beyond the original expiry date. No refund will be given if the chosen new stay is of lesser value. If additional payment is required, the beneficiary must pay the difference when booking. Please note that an extension may only be requested once.
Delivery of the service is subject to the specific conditions of the selected partner, particularly with regard to cancellations, booking modifications, age restrictions and the physical condition of the beneficiary(ies). Services are subject to partners' availability. If necessary, Vinotrip reserves the right to provide equivalent services.

3. Cancellations and modifications

If the client needs to cancel their trip, they must inform Vinotrip by registered letter with acknowledgement of receipt as soon as the reason for cancellation arises. The cancellation date for calculating fees will be the date of posting.

3.1. Total cancellations requested by the client before departure (excluding special case 3.5)

Schedule of cancellation fees:
- More than 61 days before departure: 30% of the total cost of services.
- Between 60 and 21 days before departure: 50% of the total cost of services;
- Less than 20 days before departure: 100% of the total cost of the services.

3.2. Total cancellations requested by the beneficiary of a gift box or gift voucher (excluding special case 3.5)

Schedule of cancellation fees, except special cases:
- Less than 20 days before departure: 100% of the gift box/voucher amount. No modifications or cancellations will be accepted beyond this period, nor will refunds be issued.
- More than 21 days before departure: €20 cancellation fee per traveller. The beneficiary may reschedule the departure date provided it falls before the expiry date of their gift box/voucher.

3.3. Partial cancellations requested by the client or beneficiary before departure (excluding special case 3.5)

If one or more travellers cancel their participation in a confirmed trip, cancellation fees will be calculated for the cancelling traveller on the basis of unused, nominative services on the cancellation date. This excludes the total cost of services divided by the number of travellers or the cost of shared services (accommodation, car rental, etc.). Refundable amounts will therefore apply only to personalised, unused services.

3.4. Modifications requested by the client before departure

Any changes to the booking, such as the itinerary, programme or client name, will incur a fee of €20 per person.

3.5. Special cases

If hoteliers or local service providers impose cancellation or modification fees that exceed those stated in sections 3.1–3.4 of Vinotrip's conditions, these fees will be applied to the client.
If several clients are booked under the same file and one cancels, cancellation fees will be deducted from amounts already paid to Vinotrip, regardless of who made the payment.
In the event of cancellation for any reason, costs incurred externally to the trip purchased from Vinotrip, such as transport to/from the departure point, visa costs, travel documents and vaccination costs, cannot be reimbursed.

4. Insurance

A cancellation insurance policy is offered when booking with Vinotrip. The terms and coverage of this policy are provided before the final confirmation of the trip. No other insurance is included in the services sold by Vinotrip.
Clients may choose not to subscribe to additional insurance. However, it is strongly recommended to have coverage including, at a minimum, trip cancellation, civil liability, illness, and accident. Clients remain free to take out such insurance with the company or financial institution of their choice.

5. Land services and accommodation

5.1. Unused or modified on-site services by the client

Land services sold by Vinotrip but not used on site (e.g. excursions, accommodation) will not be refunded. Any services voluntarily modified on site are subject to the conditions of the local providers. Any additional or replacement services that incur extra costs must be paid for directly by the client and cannot be the responsibility of Vinotrip. No refund will be issued for unused portions of services.

5.2. Photos and illustrations

Vinotrip endeavours to illustrate its offers with photos or visuals that provide a realistic overview of the proposed services. However, photos and illustrations in descriptions may be indicative. Vinotrip is only bound by these if they indicate the category or standard of the services in question.

6. Liability

Vinotrip cannot be held responsible for any consequences arising from the following events:
- Loss or theft of travel documents.
- Incidents or unforeseeable, unavoidable events caused by third parties outside of Vinotrip, such as wars, political unrest, strikes outside of Vinotrip's control, technical incidents beyond Vinotrip's control, bad weather, postal service delays in sending travel documents, breakdowns, or loss or theft of luggage or other belongings. Delays or changes to the itinerary due to such causes will not result in any kind of compensation, including for programme changes or missed connections. Additional expenses (taxes, hotels, parking, etc.) remain the client’s responsibility.
- Cancellations imposed due to force majeure, for client safety, or by order of an administrative authority are also not the responsibility of Vinotrip. Vinotrip reserves the right to modify dates, schedules or itineraries if it deems that traveler safety cannot be guaranteed, without this entitling the traveller to compensation.

7. Complaints

All complaints must be sent by registered letter with acknowledgement of receipt and supporting documents to: Vinotrip, 9 Rue Lamolinerie, Bâtiment A, 33200 Bordeaux, within 30 days of returning from the trip.

8. Data protection

Your order is subject to computerised personal data processing. This data is intended for Vinotrip, but it may be shared with third parties (particularly service providers) and used by Vinotrip for commercial prospecting.
You have the right to access, modify, correct and delete your data by writing to Vinotrip at the above address or by emailing contact@vinotrip.com.

9. Revision of the Terms of Sale

The applicable Terms of Sale are those in force on the booking date. Vinotrip reserves the right to modify or update the Terms of Sale at any time and without prior notice (please note that updates are not retroactive).

VINOTRIP
9 Rue Lamolinerie, 33200 Bordeaux
Simplified joint-stock company with share capital of €16,848.
Registered with Atout France as IM075130039.
Registered with the Bordeaux Trade and Companies Register (RCS) under number 792 620 262, and with the SIRET under number 79262026200024.
Financial guarantee: Association Professionnelle de Solidarité du Tourisme, 15 Avenue Carnot, 75017 Paris.
Civil and professional liability: Hiscox – policy no. HA RCP03527834 (combined damages up to €2,000,000).

Special terms and conditions updated on 10/22/2025.